BUSINESS ETIQUETTE WORKSHOP
RATIONALE
Good etiquette is vital in today’s business. Globalization means that employees are more likely to interact with people from different countries, regions and cultures in the course of their work. Adherence to shared etiquette, principles and protocol in the workplace otherwise known as Business Etiquette can facilitate working relationships, enhance business dealings, reduce stress and encourage productivity by bringing parties together. Training employees to practice good business etiquette can bring about a comfortable working environment as well as huge clientele base. Smart leaders recognize that inappropriate employee behaviour inside or outside the office may cost an organisation dearly. Providing your staff with the tools and knowledge they need, from practical workplace etiquette to learning how to handle lunch meetings with clients, or closing a deal on an international business trip, can make all the difference in positively impacting the both the individual and the organization at large. This course will help its participants understand the practices and unwritten “rules” of business etiquette that will facilitate working relationships, enhance business dealings, reduce stress and increase productivity.
LEARNING OBJECTIVES:
Personality Assessment Test: We conduct Personality Assessment Test on all our Course participants to help them understand their personality traits and dispositions.
At the end of the programme, participants in addition, should be able to:
- Present themselves with confidence within and outside the organisation
- Learn the elements of a good handshake
- Communicate more effectively with colleagues and clients
- Decipher other people’s body language and refine their own signals
- Display a professional presence in business meetings
- Learn the art of remembering names
- Improve communication skills
- Learn professional/ business dress code
- Dine with confidence during business meals.
COURSE CONTENT
- Basics of Business Etiquette
- The art of confidence in business
- The five factors of a good handshake
- Business Card Etiquette
- The Skill of Making Small Talk
- The art of remembering names
- Guideline to professional/ business dress code
- Business Dining Etiquette
- E-mail and Telephone Etiquette
TARGET AUDIENCE
Business Owners, Sales Consultants, Sales Representatives, Managers, Receptionists, Call Centres Personnel, Employees and Emerging Leaders in the business world