RATIONALE
The pressure of work, deadlines and interpersonal conflict can cause employees and managers to react negatively towards each other. And when those reactions are emotionally charged, they can sabotage teamwork. Team members might be intelligent and capable, but are they emotionally intelligent? It is difficult to measure Emotional Intelligence during the interview processes and many, otherwise competent managers and employees have low Emotional Intelligence Quotient (EIQ) levels, which can result in poor teamwork, low morale and excessive employee turnover. The concepts of Emotional Intelligence (EI) have been around since the early 20th century, but the term was first introduced by Wayne Payne in 1985. Emotional intelligence describes the ability to understand one’s own feelings. It also provides great insight on how emotion influences motivation and behavior. EI entails learning to convert destructive emotional reactions into constructive responses that build relationships and teamwork.
Working effectively with different and difficult people, from co-workers to customers and even business partners is not easy. Success hinges on the ability of employees to manage their emotions and the emotions of others to avoid miscommunications, resolve conflicts, reach consensus, build a cohesive work environment and get things done. Therefore, this course will help its participants become familiar with proven Emotional Intelligent models and how to apply EI skills for maximum effectiveness in jobs and careers.
LEARNING OBJECTIVES:
Personality Assessment Test: We conduct Personality Assessment Test on all our Course participants to help them understand their personality traits and dispositions.
At the end of the workshop, participants in addition, will be able to:
- Define EI, competencies and origins
- Outline the five components of EI
- Explain the difference between Emotional Intelligence (EI) and Intelligence Quotient (IQ)
- Recognize their emotional reactions to events and situations
- Integrate EI into their daily thinking
- Recognize the benefits of developing EI
- Identify personal strengths and limitations using Emotional and Social Competency Inventory
- Apply EI competency framework to optimize professional performance and working relationships
- Build a personal development strategy through EI
- Imbibe flexibility and openness in the face of change through EI
- Learn self control in emotionally charged situations
COURSE CONTENT
- Basics of Emotional Intelligence (EI)
- Benefits of Emotional Intelligence Quotient (EIQ)
- Ways to increase your EI competencies
- Acquiring EI skills
- Verbal and Non-Verbal Communication Skills in EI
- Tools to regulate your emotions: Self Management and Self Awareness in EI
- Roles of EI in the workplace
- Relationship Management through EI
TARGET AUDIENCE:
Managers, Supervisors, Employees, Business Professionals and Anyone who wants to maximize their performance by increasing self-understanding and emotional management through EI.